Customer Experience Management
The advent of digital channels has opened doors for organizations to engage and deliver personalized Customer Experience. Customer Experience delivery has moved from being transactional to more informative and interactive. However, many organizations are yet to understand and adopt this transformation. Accer Points’s Customer Experience suite of services provides unified, consistent Customer Experience across Web, mobile, social and other digital touch points. It helps organizations create a highly matured, closed-loop system.
How Accer Points Helps
Our Customer Experience Service provides engagement, management, enablement and measurement of the delivered customer experience. It helps enterprises forge new connections, create customer communities and collaborate with the customers on a unified platform
Our Service helps you:
- > Deliver a consistent omni channel user experience
- > Create a single view of the customer
- > Enhance customer satisfaction and loyalty
- > Foster innovation and work place productivity through enterprise collaboration
- > Modernize legacy systems to enhance business agility and reduce OPEX
Key features of our offerings are:
- > Integrated Processes: Our comprehensive, step-by-step customer centric process helps you sense, influence and fulfill consumer demand. Our enterprise strategy framework and accelerators help define and automate customer-centric processes.
- > Global Capabilities: We are one of the most respected business transformation companies in Sub-Saharan Africa, with a proven track record of helping clients create successful and adaptive companies. Our widespread presence as well as enduring marketing and technology partnerships with industry leaders gives us the ability to drive business agility and market innovation.
Business Process Management