The multi-vendor environment usually lacks end-to-end accountability and contractual mechanisms to integrate vendors and ensure collaboration. With 40-45% leakage observed on an average, full potential of multi sourcing is not realized. Accer Points’s Service Integration and Management (SIAM) framework helps in a multi-sourced environment through standard processes, roles and tools. It interfaces between IT, business users, service providers and service integrators to facilitate clear accountability on SLAs/KPIs and on-time delivery of services.

How Accer Points Helps
Our Service Integration and Management enables customers with:

  • > Alignment of common goals across multiple stakeholders
  • > Well defined SIAM target operating model that allows for service integration and assurance
  • > “Single pane of glass” view to manage the entire service portfolio
  • > Predefined KPI benchmarks

Key Characteristics

  • > Integrated vendor eco system with common processes across services and vendors benchmarked to ITIL V3 and CMMI
  • > Collaborative environment with strong knowledge management mechanisms (Portals, CoEs, Forums)
  • > Tiered governance and assurance that provides right visibility at right levels
  • > SLA-driven delivery for transparency and predictable performance.

Key Outcomes

  • > Alignment of all organizational units to a common vision
  • > Clarity in management and operational responsibilities
  • > Provides a consistent model for Performance Management

See also:
Infrastructure Management
Data Center Services
Data Center Transformation
Hosting & IaaS
Open Data Center Services
Open Storage

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